Desktop Support Technician

TEKsystems • Saint Cloud, MN

3d • $18 - $25 • Onsite

About The Position

1. Imaging and Setup: • Perform imaging tasks for Windows 10/11. • Set up new employees with necessary hardware. • Knowledge of end-user computing hardware, including monitor and docking station setup. 2. Active Directory Administration: • Manage group memberships by adding and deleting users. 3. Microsoft Exchange Administration: • Forward mailboxes to users during vacations and perform various administrative tasks. 4. PC Administration: • Hold administrative rights on all workstations. • Troubleshoot and resolve user issues. 5. Ticket Queue Management: • Utilize ServiceDeskPlus from Zoho to manage ticket queues. • Handle approximately 70 tickets daily, with peak activity in the mornings. 6. Team Collaboration: • Work effectively within a fast-paced team environment. • Contribute to team efforts and assist colleagues as needed. 7. Endpoint Central Management: • Use Zoho/ManageEngine’s cloud-based computer management tools. • Perform remote control tasks.

Requirements

• Proven experience in a helpdesk or technical support role
• Familiarity with Active Directory, Microsoft Exchange, and PC administration
• Experience with ticketing systems, preferably ServiceDeskPlus from Zoho
• Strong communication skills, especially over the phone
• Ability to work in a fast-paced team environment
• Knowledge of hardware setup and imaging tasks
• Troubleshooting
• Hardware
• samsung
• tablet
• fleet management software
• Customer service
• Technical support

Responsibilities

• Perform imaging tasks for Windows 10/11
• Set up new employees with necessary hardware
• Manage group memberships by adding and deleting users
• Forward mailboxes to users during vacations and perform various administrative tasks
• Hold administrative rights on all workstations
• Troubleshoot and resolve user issues
• Utilize ServiceDeskPlus from Zoho to manage ticket queues
• Handle approximately 70 tickets daily, with peak activity in the mornings
• Work effectively within a fast-paced team environment
• Contribute to team efforts and assist colleagues as needed
• Use Zoho/ManageEngine’s cloud-based computer management tools
• Perform remote control tasks

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees