Desktop Support Technician

TEKsystems

2d•$24 - $32•Onsite

About The Position

Our client is seeking a Field Support Analyst to provide onsite IT support at its Los Angeles location. This role is highly customer-facing and focused on delivering exceptional end-user support in a fast-paced enterprise environment.

Requirements

Desktop Support
Microsoft Intune
Active Directory
MS Office
O365
Ticketing Systems
Hardware Troubleshooting
Software Troubleshooting
Customer Service
Level 2 Support
Technical support
Windows 10
Banking Support
Law Firm Support
Adobe Acrobat
Executive Support
VIP Support
Remote Management Tools
Large Enterprise Environment
Adobe Creative Cloud
Strong troubleshooting and communication skills
Ability to work in high-pressure, fast-paced environments
Bachelor’s degree preferred (or equivalent experience; +3 years if no degree)

Nice To Haves

A+ Certification is a plus but not required
Experience supporting 10,000+ user environments preferred

Responsibilities

Providing Level 1 and Level 2 desktop support for hardware and software issues
Supporting a wide range of end users within the office building
Responding to and resolving tickets through a ticketing system within SLA timelines
Troubleshooting Microsoft Office 365 applications, including Outlook
Managing user accounts and access via Active Directory
Supporting device management through Microsoft Intune
Performing remote and onsite troubleshooting
Maintaining office technology and ensuring operational readiness
Delivering high-quality customer service in a front-facing support role