Desktop Support Technician

LEGACY PROFESSIONALS LLP•Westchester, IL

1d•$27 - $30•Hybrid

About The Position

We are a Chicagoland-based CPA firm with offices in Westchester, IL, Edina, MN and Schererville, IN. Our firm specializes in audit, accounting and tax services to employee benefit plans, labor organizations, not-for-profits organizations and governmental entities. We value our employees and offer a hybrid work environment to ensure a healthy work/life balance. Initially, the role requires five days on-site, with the potential for a hybrid schedule (one day working from home) after minimum 6 months. Standard hours are 8:00 AM to 4:30 PM. Responsibilities include troubleshooting hardware/software issues, responding to help request tickets, and configuring, assembling, installing workstations and peripheral equipment. You will provide PC support for Microsoft Windows 11, Microsoft 365, and other standard applications. Additionally, you will assist with user training programs and provide end-user support services on Saturdays from January through mid-April.

Requirements

Associate’s degree in computer science or equivalent professional experience
Minimum of two years of hands-on IT support experience
Strong troubleshooting skills with Windows 11
Comprehensive knowledge of PCs and printing systems
Basic understanding of networking environments and Active Directory
Proficient in Microsoft Office
Understanding of cybersecurity best practices
Excellent problem-solving skills
Strong written and verbal communication abilities
Customer- and team-oriented focus
Ability to quickly learn new technologies
Ability to effectively multi-task
Good interpersonal skills
Ability to lift up to 50 lbs.

Nice To Haves

Experience working within an auditing firm
Experience with CCH and QuickBooks
iOS support experience

Responsibilities

Serve as first point of contact for IT support requests
Provide end-user support
Provide troubleshooting support for MFA and VPN issues
Respond to and set up requests via ShareFile portal
Manage PC equipment maintenance (laptops, printers, etc.), including upgrades and repairs, directly or through third-party vendors
Mobile device support
Maintain an organized and efficient IT workstation area
Offer after-hours support as needed
Maintain asset inventory records
Image PCs for deployment to ensure seamless setup
AV support for conferences
Provide client support services as directed
Perform additional duties as assigned by the System Administrators