Desktop Support Engineer

Volpe Enterprises•North Wales, PA

15h•Onsite

About The Position

Volpe Enterprises, Inc. is currently looking for a full-time Desktop Support Engineer will work closely with the IT Director to ensure all end-user equipment is working efficiently across all systems. Job Summary: Responsible for providing Level 1 and Level 2 support of Volpe Enterprises' technology systems for all End- Users. Provide maintenance and troubleshooting of the organization's computer, network, and business system applications (LAN/WAN & VoIP) to ensure they are performing optimally. This position plays a key role in the maintenance and support of platforms such as MS Server 2025, Windows 11/10, QuickBase, DialPad, Google WorkSpace and MS Office, ensuring they align with company goals and enhance The Volpe Experience. The Desktop Support Engineer will work closely with the IT Director to ensure all end-users equipment is working efficiently across all systems. Supervisory Responsibilities: N/A

Requirements

Strong customer service skills.
Ability to work in a fast-paced environment.
Experience providing Level 1 and Level 2 support for computer system issues via a ticketing system.
Experience setting up and managing network infrastructure devices.
Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
Knowledge of MS Server 2025, Windows 11/10, MS Office.
Experience with onboarding and off-boarding users.
Ability to perform regular maintenance, upgrades, and install updates to computer systems.
Proficiency in diagnosing and resolving hardware/software issues.
Ability to provide technical support to end-users, manage user accounts, and train users on network and software use.
Regular attendance and punctuality.
Adherence to company policies, security standards, and data protection requirements.
Professionalism in all environments.

Nice To Haves

Experience with QuickBase, DialPad, and Google WorkSpace.

Responsibilities

Must have strong customer service skills.
Ability to work in a fast paced environment.
Provide Level 1 and Level 2 support for all computer system issues through the ticketing system.
Experience setting up and managing network infrastructure devices.
Understanding of TCP/IP, DHCP, and DNS and associated troubleshooting utilities.
Knowledge of MS Server 2025, Windows 11/10, MS Office
Onboarding and Off-boarding of users.
Perform regular maintenance and upgrades, and install updates to computer systems to ensure all systems are running efficiently.
Diagnose and resolve hardware/software issues for users and the systems.
Provide technical support to end-users, manage user accounts, and train users on network and software use.
Regular attendance and punctuality are required.
Ensures all projects follow company policies, security standards, and data protection requirements.
Follows company policies and procedures while operating safely and maintains professionalism in all environments.
Other duties and projects as assigned.