Desktop Support Engineer

Sentinel•Wausau, WI

2d•Onsite

About The Position

Sentinel is seeking a motivated and customer‑focused Desktop Support Engineer to provide high‑quality, on‑site technical support for one of our clients in Wausau, WI. In this role, you will be a key point of contact for end users, ensuring desktops and laptops are secure, fully functional, and supported with exceptional service. The ideal candidate enjoys hands‑on troubleshooting, takes pride in their work, and represents Sentinel with professionalism at all times. This is a great opportunity for someone early in their IT career who is eager to grow their technical skills while working in a collaborative, client‑facing environment. This is a full time role located onsite in Wausau, WI.

Requirements

1–3 years of experience in desktop or end‑user support
Hands‑on experience troubleshooting and repairing desktop and laptop hardware
Experience with system re‑imaging tools (SCCM strongly preferred)
Strong communication and customer service skills
Ability to lift up to 50 pounds and stand for extended periods
Reliable transportation required; role involves travel between locations and equipment transport
Valid driver’s license and proof of insurance
Authorized to work in the U.S. without sponsorship
Positive, proactive “can‑do” attitude

Nice To Haves

CompTIA A+ certification preferred

Responsibilities

Provide on‑site technical support for desktop and laptop hardware and software issues
Troubleshoot, repair, and replace computer equipment as needed
Perform system re‑imaging and deployments (SCCM experience preferred)
Ensure systems are properly configured, patched, and secure
Transport and set up IT equipment between locations as required
Deliver outstanding customer service while maintaining a professional presence at the client site
Collaborate closely with team members to resolve issues efficiently