Desktop Support Engineer

Align Communications

3h•$70,000 - $80,000•Hybrid

About The Position

At Align, professionals are key to success, with the company investing in forward-thinking, results-driven, and passionate individuals. Align fosters a dynamic workplace that inspires engagement and innovation, offering opportunities for training in leading technologies and making an industry impact. Align is a premier global provider of technology infrastructure solutions, specializing in designing and deploying solutions from data center to desktop, and providing managed IT services. The professional services team offers strategic consulting, design, project management, engineering, implementation, and support. The Managed Services team provides IT services and cybersecurity advisory for clients in the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner, known for its client-centric approach and over three decades of tailored solutions and business transformations for Global 1000 and SMB clients across various industries. Align seeks a highly experienced and motivated Desktop Support Engineer with strong client-service skills and solid desktop troubleshooting experience. This role reports to the Align Managed Services team, which provides monitoring and support for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. The qualified candidate will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are essential. The Desktop Support Engineer will be based at a client site in Baltimore, MD, requiring on-site work two days a week. This is a full-time position offering full benefits and a salary in the $70K to $80K range. The role requires participation in a rotational on-call schedule, including overnights and weekends.

Requirements

A minimum of two years of desktop support / end user technical support experience
Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
Excellent verbal and written communication skills and the ability to be prompt and courteous
Strong attention to detail, multitasking skills, and sense of teamwork
Ability to work in a fast-paced & dynamic environment
Required to participate in a rotational on-call schedule that includes overnights and weekends

Nice To Haves

2 to 4 years of experience working with a Managed Services Provider
Ideal candidate will have a Bachelor’s degree
Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
Previous experience with Hybrid & Cloud environments
Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
Familiarity with Active Directory & Group Policy
Basic networking skills
Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Responsibilities

Provide on-site desk side support for desktop-related and end user technical issues for our key managed services client locations
Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
Install, upgrade and remove desktop applications / user workstations
Inventory control of hardware and peripherals
Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently