Desktop Support Engineer
About The Position
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. The Onsite Desktop Support Engineer manages the full physical and digital lifecycle of company hardware and software. This role balances high-volume equipment provisioning (imaging and shipping) with expert technical support. You will ensure that workstations are perfectly configured before deployment and remain functional through proactive Microsoft 365 management and comprehensive onsite/remote troubleshooting. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Requirements
- M365 Proficiency: Hands-on experience troubleshooting the Microsoft 365 suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive).
- Technical Expertise: Expert knowledge of Windows 10/11 and macOS; familiarity with BIOS/UEFI settings and hardware diagnostic tools.
- Remote Support Tools: Proven experience using remote control software and ticketing systems to manage a high volume of support requests.
- Operational Precision: Extreme attention to detail regarding asset tagging, shipping documentation, and cable management.
- Physical Capability: Ability to lift and move equipment (up to 50 lbs) and maintain an organized build-room environment.
Nice To Haves
- Microsoft 365 Certified: Endpoint Administrator Associate.
- CompTIA A+ or Network+.
Responsibilities
- Microsoft 365 Administration: Manage user accounts, licenses, and group memberships within the M365 Admin Center; troubleshoot issues with Outlook profiles, OneDrive sync errors, and Teams connectivity.
- Hardware Provisioning & Imaging: Execute the end-to-end setup of laptops and desktops using deployment tools (e.g., SCCM, Intune, Autopilot); ensure all OS patches, drivers, and core applications are verified before the device leaves the bench.
- Logistics & Shipment: Securely package, label, and track hardware shipments to remote employees, ensuring "out-of-the-box" readiness and zero transit damage.
- Remote Technical Troubleshooting: Support offsite employees via remote desktop tools (e.g., TeamViewer, Quick Assist) to resolve software conflicts, VPN connectivity, and M365 application crashes.
- Onsite "White Glove" Support: Provide walk-up or desk-side assistance for local office staff, resolving hardware failures, docking station connectivity, and conference room A/V issues.
- Connectivity & Network Support: Troubleshoot local LAN/Wi-Fi issues onsite and guide remote users through home-network optimization for stable cloud-app performance.
- Asset & Inventory Management: Maintain a meticulous log of all hardware assets, tracking "in-flight" shipments, onsite spares, and retired equipment in the ITSM (e.g., ServiceNow or Jira).
- Break/Fix & Maintenance: Perform hardware repairs (RAM upgrades, screen replacements) and manage the secure decommissioning/wiping of legacy drives.
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
