Desktop Support Engineer

The Clorox Company • Pleasanton, CA

20h • Onsite

About The Position

As a Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support to end-users within Clorox. You will troubleshoot hardware and software issues, install, and configure IT equipment, and ensure the smooth operation of desktops, laptops, printers, and other peripherals. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong commitment to customer service.

Requirements

• 4 plus years of desktop support experience required
• Proven experience in providing deskside support and technical assistance to end-users in a corporate environment.
• Strong knowledge of desktop operating systems (Windows, MacOS), Microsoft Office Suite, and common business applications.
• Experience with hardware troubleshooting, including desktops, laptops, printers, and peripherals.
• Familiarity with IT service management tools (e.g., ServiceNow) and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical terms.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a passion for delivering high-quality service and support.

Nice To Haves

• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Bachelor’s degree in information technology, Computer Science, or related field preferred

Responsibilities

• Provide on-site technical support and assistance to end-users, both remotely and in person.
• Diagnose and resolve hardware and software issues reported by end-users, ensuring timely resolution and minimal downtime.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment according to organizational standards and procedures.
• Collaborate with IT team members to troubleshoot complex technical problems and escalate issues as needed to ensure prompt resolution.
• Perform software installations, updates, and patches, ensuring compatibility and compliance with licensing agreements and security policies.
• Assist in asset management activities, including inventory tracking, asset tagging, and equipment procurement and disposal.
• Deliver training and guidance to end-users on the use of IT equipment and software applications, promoting best practices for data security and system performance.
• Maintain accurate documentation of support activities, including incident tickets, service requests, and technical documentation.
• Adhere to service level agreements (SLAs) and quality standards for response times, ticket resolution, and customer satisfaction.
• Document and report incidents, problems, and resolutions
• Ensure compliance with IT policies, standards, and best practices.
• Support end user computing activities and devices, such as mobile phones, tablets, and laptops
• Support collaboration activities, include A/V equipment support

Benefits

• robust health plans
• a market-leading 401(k) program with a company match
• flexible time off benefits (including half-day summer Fridays depending on location)
• inclusive fertility/adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees