Desktop Support Engineer

Third Bridge•New York, NY

20h•Onsite

About The Position

Are you the "go-to" person for your friends and family when their tech hits a snag? Do you find genuine satisfaction in solving problems and making someone’s day easier? We are looking for a proactive, self-sufficient Desktop Support Engineer to be the on-the-ground face of our IT team in New York. At Third Bridge, we know that our global success relies on seamless technology. In this role, you’ll have be the primary support for our New York office while providing remote assistance to our growing teams in LA.

Requirements

Must know your way around a MacBook.
Experience troubleshooting AV equipment is essential.
A "service-first" mindset.
Ability to translate "tech-speak" into everyday language.
Must have permission to work in the country they are applying by the start of employment.

Nice To Haves

Background in hospitality or retail.
Ability to own the office environment, manage time, and work with minimal supervision.

Responsibilities

Be the local expert for MacBook hardware fixes, from set up to troubleshooting.
Act as a "friendly face," triaging roughly 20 tickets a day, distinguishing between a "showstopper" and standard requests.
Ensure our AV kit and conference spaces are always resourced and ready for high-stakes client calls.
Manage account creation for new joiners and ensure smooth transitions for leavers.
Provide world-class support for our Dallas and LA offices, ensuring consistent service across the region.
Provide primary support for the New York office.
Provide remote assistance to growing teams in LA.

Benefits

Salary: $60,000 to $65,000 per annum, dependent on experience.
Annual bonus of up to 5%.
15 days vacation (increases to 20 days after 2 years of service).
US Holidays.
Personal development allowance of $1,500 per year.
Health coverage by Cigna.
Medical Insurance.
Dental insurance.
Vision plan.
Personal HSA (Health Saving Account).
Medical FSA (Flexible Spending Account).
Variety of health and wellbeing events to focus on mental health.
401K matching up to 5% of your base salary.
Life insurance.
Long-term disability policy.
Dependent care FSA.
Pet insurance.
Work from anywhere for one month per year.
2 annual volunteer days.
2 personal days when life throws you a curveball.
'Summer Fridays'.
Weekly optional social gatherings.
Daily breakfast and snacks.
Social events.
CSR, Environment and Diversity & Inclusion initiatives (including Women at Third Bridge, Pride and Blkbridge).
Opportunity to share ideas for improvement through Hackathons and other events.