Desktop Support Engineer – Intern

ATC DRIVETRAIN LLC•Oklahoma City, OK

21h•Hybrid

About The Position

The Desktop Support Engineer Intern will assist the IT team in supporting end-user systems, troubleshooting hardware and software issues, and maintaining a stable and secure desktop environment. This role provides hands-on experience in IT support operations, customer service, and enterprise technology environments.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or related field
Basic understanding of computer hardware and operating systems (Windows preferred)
Familiarity with Microsoft Office / Microsoft 365 tools
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work independently and as part of a team

Nice To Haves

Exposure to Active Directory, Azure AD, or identity management concepts
Basic knowledge of networking concepts (IP addressing, DNS, DHCP)
Experience with ticketing systems (NinjaPro)
Understanding of cybersecurity fundamentals (MFA, phishing awareness)

Responsibilities

Provide first-level technical support for desktops, laptops, printers, and mobile devices
Respond to IT support tickets and assist users with hardware, software, and connectivity issues
Install, configure, and maintain Windows and/or macOS systems
Assist with onboarding/offboarding activities (account setup, equipment provisioning)
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN)
Perform routine system updates, patches, and antivirus checks
Maintain accurate documentation of incidents, requests, and resolutions
Assist with inventory management of IT equipment and assets
Follow IT security policies and best practices