Intern - Desktop Support Engineering

United Therapeutics•Rtp, NC

20h•Onsite

About The Position

United Therapeutics (Nasdaq: UTHR) is the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies and technologies that expand the availability of transplantable organs. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option. The selected intern will need to report onsite at the RTP office for the entire duration of the program which runs from May through August 2026. United Therapeutics does not provide housing or transportation. A stipend for relocation assistance may be provided on a case-by-case basis. Our internships provide a unique opportunity for individuals to work with some of the most talented people within the pharmaceutical and biotech industry. Our onsite locations offer a variety of amenities and perks available to all our interns. All internships are paid, up to 40 hours/week. Interns are responsible for arranging their housing and transportation. A relocation stipend may be provided for non-local candidates. Determinations will be made on a case-by-case basis.

Requirements

Must be actively enrolled in a college or university program pursuing a degree in IT, IS, or a closely related field for the duration of the internship program
Must be available to work 40 hours onsite during the duration of the internship program
Must be proficient in Microsoft 365 (Outlook, word, Excel, Powerpoint)

Nice To Haves

Motivated and enthusiastic individual who is ready to make a positive impact as you join our IT Operations team.
Strong analytical and problem-solving skills and take pride in providing excellent customer service.
Enjoy contributing to process improvements and are a champion for automation.
Strong interpersonal skills and continually seek ways to enhance the end-user experience.

Responsibilities

Participate in asset and patch management of PC's and Mac's
Build and deploy UT laptops and IT equipment for newly hired Unitherians
Participate in new hire trainings through onboarding orientations
Monitor level/tier 1 and 2 tickets to ensure timely escalation, resolution and overall service excellence
Identify and communicate recommendations for tools and/or processes
Develop and maintain robust documentation (not limited to) configuration documentation, support/administration manuals, and end user KBs regarding a system/solution/process