Desktop Support Engineer II
The Wonderful Company•Los Angeles, CA
•$30 - $33•Onsite
About The Position
The Wonderful Company is looking to add a dynamic Desktop Support Engineer II to our growing team! This person will be the front-line support in assisting with technical issues throughout our business including remote users. This position will be working 5 days a week onsite at our West Los Angeles, CA office.
Requirements
- A.A degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
- Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc.
- Interpersonal skills.
- Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
- Must be able to be sensitive to cultural and bilingual issues.
- Superior customer service skills.
- Excellent written/verbal communication skills.
- Strong organizational and time management skills.
- Ability to work independently and creatively even under pressure/time constraints.
Nice To Haves
- A+ certification preferred.
- Experience with Oracle system a plus.
Responsibilities
- Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc...
- Information system hardware configuration and repair.
- Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.
- Computer moves, adds & changes.
- Operating system reloads.
- Install and configure software for The Wonderful Company based on the information systems policies and procedures.
- Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
- Printer maintenance - moves, adds, changes, toner/ink supply management.
- Backup for general telephones including: Telephone new user setup & training. Telephone general troubleshooting. Coordinate with vendor for service / repair.
- Physical layer (wiring) connectivity.
- Mobile device management
- Primary point of contact for helpdesk calls.
- Secondary point of contact for chat support
Benefits
- Access to top-notch medical coverage comprehensive vision and dental plans
- 401k with match eligibility
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- clear paths for career progression and internal mobility
- dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- company-wide mentorship program
- Continuous Improvement Training
- Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
- Wonderful Neighbor to contribute to group service projects within our local communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
