Desktop Support Apprentice

Stefanini Group•Dover, DE

5d•Onsite

About The Position

The Technology Apprentice Program (TAP) provides training and hands-on experience to prepare participants for future IT career opportunities in state government. This entry-level role combines practical work experience with structured training to build foundational skills in IT support services for state government agencies. Apprentices assist Service Desk and desktop support staff with incident and request tracking, basic troubleshooting, equipment setup and installation, escalation, and knowledge-base maintenance. Responsibilities may vary depending on the technology team to which the apprentice is assigned. The position is based at DTI office locations in Dover, Delaware. Remote work may be considered for up to one day per week after the apprentice demonstrates the ability to work independently, but it is not guaranteed; some assignments require working onsite full time. The office operates Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding State holidays. Apprentices work up to 37.5 hours per week, and the program runs for six months from the start date. No after-hours, shift, or on-call work is assigned. The work is typically in an office and may involve occasional travel to other state facilities and moving computer equipment weighing up to 50 pounds.

Requirements

High school diploma or equivalent.
Basic understanding of computer systems, networks, and common software applications.
Strong problem-solving skills and eagerness to learn new technologies.
Strong written and verbal communication skills and a customer-service orientation.
Ability to work independently and as part of a team.
Must successfully pass a comprehensive background check required for state employment with DTI.

Nice To Haves

A valid driver's license may be required for travel between agency locations.

Responsibilities

Assist Service Desk and desktop support staff with logging and tracking incidents and requests.
Perform basic troubleshooting of computers and peripheral equipment.
Assist with equipment setup and installation.
Escalate issues to the appropriate support teams.
Create and update knowledge-base articles.
Partner with staff across DTI teams and IT specialties, including desktop support, operations support, cybersecurity, networking, database administration, and application development.
Assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems.
Collaborate with experienced DTI staff to design, develop, test, and deploy software solutions.
Write clean, documented, testable code according to DTI best practices.
Learn and apply software development methodologies such as Agile and participate in stand-ups, sprint reviews, and retrospectives.
Follow IT security protocols, policies, and procedures to protect sensitive government data.
Troubleshoot and debug software issues, identify root causes, and implement solutions.
Assist with technical documentation, including design specifications, user guides, test plans, and knowledge-base documents.
Apply knowledge of data structures and algorithms to real-world problems.
Participate in code reviews and give and receive constructive feedback.
Engage with mentors and team members in a collaborative learning environment.