Desktop Support Apprentice

Stefanini Group•Dover, DE

5d•Onsite

About The Position

Stefanini Group is hiring a Desktop Support Apprentice for the Delaware Department of Technology and Information (DTI) Technology Apprentice Program in Dover, Delaware. This entry-level role provides hands-on IT work experience and structured training to help participants build foundational skills and prepare for future state-government IT opportunities. Assignments may vary by technology team, with the required qualification focused on assisting DTI Service Desk and desktop support staff. The position is based on site at DTI offices. Remote work may be considered for up to one day per week after the apprentice demonstrates the ability to work independently, but it is not guaranteed and depends on the position and supervisor/program lead. The role typically involves an office setting, may include occasional travel to other state facilities, and may require moving computer equipment weighing up to 50 pounds. DTI office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding State holidays. Apprentices work up to 37.5 hours per week; the program lasts six months from the start date. Apprentices are not assigned after-hours, shift, or on-call work.

Requirements

High school diploma or equivalent.
Basic understanding of computer systems, networks, and common software applications.
Strong problem-solving skills and eagerness to learn new technologies.
Strong written and verbal communication skills and a customer-service orientation.
Ability to work independently and as part of a team.
Must successfully pass a comprehensive background check required for state employment with DTI.
A valid driver's license may be required for travel between agency locations.

Responsibilities

Assist DTI Service Desk and desktop support staff with logging and tracking incidents and requests.
Perform basic troubleshooting of computers and peripheral equipment.
Assist with equipment setup and installation.
Escalate issues to the appropriate support teams.
Create and update knowledge base articles.
Work with team members across DTI technology specialties, including desktop support, operations support, cybersecurity, networking, database administration, and application development.
Assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems.
Collaborate with experienced DTI staff on designing, developing, testing, and deploying software solutions, as applicable to the assigned team.
Write clean, documented, and testable code according to DTI best practices, as applicable to the assigned team.
Learn and apply software development methodologies such as Agile and participate in stand-ups, sprint reviews, and retrospectives, as applicable to the assigned team.
Follow IT security protocols, policies, and procedures to protect sensitive government data.
Troubleshoot and debug software issues, identify root causes, and implement solutions, as applicable to the assigned team.
Help create and maintain technical documentation, such as design specifications, user guides, test plans, and knowledge base documents.
Participate in code reviews and give and receive constructive feedback, as applicable to the assigned team.
Engage with mentors and team members to support a collaborative learning environment.