Desktop Support Analyst

TEKsystems•Draper, UT

6d•$20 - $23•Onsite

About The Position

We are seeking a customer-focused Desktop Support Technician to join a dynamic IT support team. This individual will provide a combination of onsite desktop support and remote technical assistance for employees across North America. The ideal candidate is energetic, service-oriented, and passionate about delivering an exceptional end-user experience while troubleshooting technical issues in a fast-paced environment.

Requirements

Minimum 2 years of desktop support experience in a corporate or enterprise environment.
Experience supporting both onsite and remote users.
Knowledge of operating system deployment, imaging, and endpoint management processes.
Experience with ticketing systems, user account administration, network connectivity, and basic networking concepts.
Strong troubleshooting and problem-solving skills.
Experience collaborating with cross-functional teams.
Knowledge of Windows operating systems and hardware architectures.
Experience supporting Mac environments is preferred.
Familiarity with mobile device configuration and support.
Excellent customer service, communication, and interpersonal skills.
Ability to work independently and manage multiple priorities simultaneously.
Strong organizational and time management skills.
Ability to lift up to 50 pounds as needed.
Flexibility to accommodate varying work schedules.

Nice To Haves

Desktop troubleshooting
Customer support and end-user assistance
User account administration
Hardware and software deployment
Mobile device support
Knowledge base documentation

Responsibilities

Provide day-to-day technical support through multiple support channels, including: Onsite support, Walk-up support center assistance, Remote support, Virtual chat support
Support both onsite and remote employees across a large user base.
Perform asset management activities, including inventory tracking, audits, deployments, and equipment disposal.
Assist with hardware refresh initiatives and replacement of aging equipment.
Prepare and deploy computer equipment for new hires and employee moves.
Monitor and remediate endpoint health and security issues.
Support video conferencing, teleconferencing, printers, and end-user hardware.
Install, configure, and remove hardware and software as needed.
Maintain accurate documentation and provide timely updates on service requests.
Manage inventory and procurement requests while ensuring compliance with established processes.
Track, update, and resolve support tickets within defined service levels.
Monitor support queues and communication channels to ensure prompt response times.
Contribute to and maintain knowledge base documentation.
Serve as a trusted technology advisor by recommending best practices and effective solutions.
Resolve technical issues efficiently in both in-person and remote support environments.
Stay current with emerging technologies and assist with training and adoption efforts.
Perform additional duties as assigned.