Desktop Support Analyst
About The Position
This Desktop Support role is a new position with our Corporate IT team, where results will matter more than experience. You will be the critical link between IT and the customer and you will be an asset from Day One in a group where everyone is given the opportunity to grow as fast as they show the ability to do so. We are looking for a motivated individual with a desire to learn more, and a “get it done” attitude. As the newest member of the team, you will be responsible for: preparing new hardware for the company’s new hires, key player in the roll-out of future company-wide hardware and software upgrades, and you will be called upon to play a critical role in keeping our staff’s computer systems running properly on an ongoing basis, sometimes working independently while the rest of the team travel to other offices to implement upgrades.
Requirements
- Minimum of 4 year degree in Computer Science, Management Information Systems or related degree
- Commensurate work experience in lieu of 4 year degree
- Experience working in WAN environment, providing end user support, installation and repair of hardware and software
- Superior customer service, communication, and interpersonal skills
- Advanced knowledge of Microsoft operating systems (Windows 7 and later)
- Advanced knowledge of data networking, LAN, and WAN concepts
- Proven analytical and problem solving skills
- Highly self-motivated and directed
- Experience working in a team-oriented, collaborative environment
- Ability to prioritize issues and manage projects throughout their lifecycle
Nice To Haves
- Engineering industry experience a plus
- Knowledge of systems security and account provisioning
- Desired certifications: MCITP, GIAC
- Experience with Microsoft SMS or SCCM
- Experience with Virtual Desktops
- Experience with AD/Group Policy to manage a multi-site network
- Experience with Powershell, VBScript, SQL
Responsibilities
- Preparing new hardware for the company’s new hires
- Key player in the roll-out of future company-wide hardware and software upgrades
- Keeping staff’s computer systems running properly on an ongoing basis
- Working independently while the rest of the team travel to other offices to implement upgrades
Benefits
- competitive compensation and benefit packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
