Desktop Support Analyst

ARES Corporation•Houston, TX

6h•Onsite

About The Position

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role requires strong customer service, technical expertise, and responsiveness, ensuring users receive efficient, reliable operational support.

Requirements

Excellent oral and written communication skills
Strong customer service and interpersonal skills
Ability to coordinate multiple tasks successfully
Working knowledge of Microsoft Office
Experience supporting Windows and macOS environments
Prior experience in customer support, help desk, or application support
Experience developing and following IT procedures and/or work instructions

Nice To Haves

Experience performing desktop imaging, hardware diagnostics, or device deployment
Familiarity with Helpdesk or ticketing systems (e.g., Jira, ServiceNow)
Basic knowledge of software installation processes, user access troubleshooting, or mobile device support
Understanding of standard IT practices, workflows, or troubleshooting methodologies

Responsibilities

Complete software installs, upgrades, and ad hoc project activities
Set up and support desktops, laptops, tablets, and printers
Monitor Helpdesk systems for inbound issues and respond promptly
Support urgent operational needs including video conferencing setups, loaner equipment distribution, software license coordination, and VIP support
Provide remote support to off‑site users and ensure seamless access
Log and document all issues within the Helpdesk system
Assess user issues quickly and professionally, taking the appropriate steps to resolve
Escalate or refer unresolved issues to higher‑tier support when appropriate
Investigate faults related to desktop applications and configurations, identifying and implementing effective solutions