Desktop Support Analyst

TEKsystems•Bellevue, WA

8d•$32 - $40•Hybrid

About The Position

This is a contract position based out of Bellevue, WA, requiring 3 days a week on-site support for teams of developers and engineers. The role involves providing technical support, managing IT equipment, and ensuring the smooth operation of desktop environments. The ideal candidate will have experience supporting senior executives with high service expectations and maintaining strict confidentiality.

Requirements

Active Directory Administration
M365 troubleshooting
Windows OS troubleshooting and support
Prior experience with IT projects (refreshes, deployment efforts, office moves etc)
Printer setup/troubleshooting
Exchange/ Email
Mobility support
Deployment, imaging (Intune or SCCM)
Strong hands-on with Networking
Strong hands-on skills across macOS and Windows 11
Experience supporting senior executives, C-suite personnel with high service expectation.
Ability to work closely with senior leadership and handle sensitive information with absolute professionalism and confidentiality.
Able to prioritize independently, manage a ticket queue, and proactively flag or fix issues before they reach executives.

Nice To Haves

MDM tools such as Jamf, Intune

Responsibilities

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with network technicians/network administrators to ensure efficient operation of the Company’s desktop computing environment.
Administer and resolve issues with associated end-user technology, networking or software products where required.
Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all defined assets.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Liaise with third-party support and IT hardware vendors if necessary.
Conduct research on desktop products in support of IT procurement and development efforts.
Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Setup, maintenance, and real-time support of boardroom AV, video conferencing and presentation systems used by executives.
Own full ownership of laptops and other IT equipments in the office.
Support senior executives, C-suite personnel with high service expectation.
Handle sensitive information with absolute professionalism and confidentiality.
Prioritize independently, manage a ticket queue, and proactively flag or fix issues before they reach executives.