Desktop Support Analyst

Phelps Health

8d•Onsite

About The Position

The Desktop Support Analyst liaises between Information Technologies and user department(s), providing Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile devices, peripherals and software.

Requirements

High School diploma or equivalent required.

Nice To Haves

Two years' experience with specific emphasis of desktop/laptop/mobile device software and hardware, operating systems, and network connectivity preferred.
Certification in at least one of the following professions preferred: Comptia A+, Net+, Microsoft, Networking Technologies, Cybersecurity

Responsibilities

Coordinates with Help Desk and other IT analysts to complete work as assigned through the IT ticketing system according to ticket priority. Maintains detailed ticket documentation and communicates with end users during ticket completion to ensure service level agreements.
Builds, deploys, supports, upgrades, repairs and maintains end user computer equipment including desktops, laptops, printers, scanners, audiovisual equipment, mobile devices, and other devices including all peripheral equipment attached to them. Adheres to inventory and asset tracking standards and policies.
Installs, tests, troubleshoots, and maintains approved software. Maintains and updates associated documentation and user guides.
Provides after hours on-call support as detailed in department policy.
Assists and communicates with co-workers and team members in troubleshooting, project tasks, mentoring, and cross training.
Participates in ongoing educational opportunities (i.e., pursuing certifications or degrees, reading professional publications, and participating in professional organizations).
Completes related tasks and duties as assigned.