Desktop Support Analyst
About The Position
The Desktop Support Analyst is a dual administrative and technical support position that is the first point of contact for end-users seeking technical assistance. Employees in this classification function as a liaison to the Information Services (IS) Division and in-house staff, the public, vendors, and governmental offices, to identify and respond to all incoming client needs. The technical work involves responding to or distributing IS service requests and providing office-wide end-user technical support either in-person, over the phone, or through the use of remote desktop tools. The administrative work includes maintaining an accurate IS asset inventory, aiding with application testing, user feedback, and usernames/passwords, responding to website and IS Support inquiries, and aiding in the procurement process including budgeting, purchase order requests, and receipt of purchased items. A technical supervisor provides direction and supervision.
Requirements
- Completion of sixty (60) semester credits including fifteen (15) semester credits in a computer-related field and six (6) months of relevant experience, OR completion of a vocational or trade school program and six months (6) of relevant experience; OR high school diploma or GED and twelve (12) months of relevant experience.
- Relevant experience includes identifying and responding to issues/requests and delivering excellent client experiences, quickly and efficiently; procurement processing; task/ticket management; asset inventory management; and knowledge of basic technical support procedures for computer hardware and software issues.
- Relevant work experience can be substituted for the educational requirement on a year-for-year basis.
Nice To Haves
- Understanding of Property Appraiser calendar and statutory requirements
- Technical writing and documentation experience
- Portfolio demonstrating outstanding analytical and problem-solving abilities
- Advanced interpersonal and communication skills
- Excellent time-management and organizational skills
Responsibilities
- Identify and respond to all incoming client needs.
- Respond to or distribute IS service requests.
- Provide office-wide end-user technical support either in-person, over the phone, or through the use of remote desktop tools.
- Maintain an accurate IS asset inventory.
- Aid with application testing, user feedback, and usernames/passwords.
- Respond to website and IS Support inquiries.
- Aid in the procurement process including budgeting, purchase order requests, and receipt of purchased items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
