DESKTOP ANALYST - INFORMATION TECHNOLOGY - FT DAYS

ANDERSON HOSPITAL • Maryville, IL

11d • $19 - $32 • Onsite

About The Position

The Desktop Analyst coordinates and maintains computer hardware, software, and peripherals. The role focuses on resolving support tasks and calls promptly, maintaining system uptime and customer satisfaction, and contributing to the productivity and efficient operation of the department.

Requirements

• Associate degree in an Information Technology field, or A+ certification, or N+ certification.
• Working knowledge of Microsoft applications and operating systems.
• Knowledge of network protocols, desktop hardware configurations, and printers.

Responsibilities

• Approach problems analytically, using good judgment, common sense, and technical knowledge.
• Attempt to resolve tasks and calls quickly, limiting the need to dispatch additional staff where possible.
• Focus on 100% uptime and customer satisfaction.
• Maintain an inventory of spare parts and replacement equipment.
• Configure and test new and existing systems.
• Repair and refurbish equipment.
• Escalate problems to the support vendor as appropriate.
• Contribute to departmental productivity and efficient operation through skills transfer, continued professional growth, and self-education about new technologies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree