Desk Clerk

Thresholds • Chicago, IL

10d

About The Position

Desk Clerks help ensure Thresholds locations are safe and welcoming for staff, clients, and guests. The role is a central part of the location, greeting and signing in visitors, providing customer service, and building cordial relationships with clients to contribute to a pleasant atmosphere.

Desk Clerks support client recovery by communicating with clinical teams verbally and through records. They also help support program operations by monitoring security cameras, ensuring doors are locked and closed, answering and transferring phone calls, sorting mail, and completing other administrative tasks. Paid training and professional development opportunities, including opportunities to learn clinical skills, can deepen knowledge of the mental health field and support growth in administrative, leadership, or clinical skills.

Requirements

• Passion for mental health advocacy.
• High school diploma or GED certificate.
• At least 21 years old.
• Reliable personal or public transportation to get to the work location.
• Effective communication and relationship-building skills.
• Attention to detail and dependability.

Responsibilities

• Greet and sign in Thresholds clients, staff, and guests.
• Provide excellent customer service and build cordial relationships with clients.
• Help create a pleasant atmosphere in the building.
• Monitor security cameras and ensure doors are locked and closed.
• Communicate with clinical teams verbally and through records to contribute to client recovery.
• Answer and transfer phone calls.
• Sort mail and complete other administrative tasks.

Benefits

• Paid training and professional development opportunities.
• Competitive pay with a base rate of $19.00 per hour.
• 403(b) retirement plan with a 3% employer match.
• Robust employee assistance program (EAP).
• Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED