Desk Clerk

Abode•San Jose, CA

6d•Onsite

About The Position

Abode Property Management is seeking a Desk Clerk for its Pedro St permanent supportive housing program in San Jose, California. The Desk Clerk oversees the building’s desk station and contracted security personnel, working with the Property Manager to train staff on emergency and non-emergency procedures, desk procedures, and organizational and departmental policies. The role requires on-duty paid rest and meal periods and a Monday–Friday swing-shift schedule of 3:00 p.m. to 11:00 p.m., 40 hours per week. The position supports property security, responds to incidents, maintains accurate and confidential records, and assists tenants, visitors, applicants, and property staff. It also includes maintaining a safe and presentable front desk and lobby, providing information and administrative support as needed, coordinating with resident service providers, and attending required trainings and meetings.

Requirements

High school diploma or equivalent (GED).
Knowledge of supportive housing, interim housing, or Housing First models.
Excellent organizational and communication skills, integrity, respect for confidentiality, and ability to work tactfully under stressful situations with diverse populations, including people with various disabilities.
Excellent verbal and written communication, organizational, interpersonal, de-escalation, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Ability to perform basic addition, subtraction, multiplication, and division as needed for job duties.
Ability to understand changes in policy, methods, and operations as they apply to the position.
Good judgment when dealing with residents, staff, visitors, and vendors, and ability to provide leadership and team building to security and desk staff.
Proficiency in Microsoft Office programs, systems, and platforms.
Experience analyzing and prioritizing complex situations and exercising good judgment and problem-solving while completing duties.
Fluency in spoken, written, and read English.
Ability to learn and use required mobile devices and business-related applications.
Strong emotional intelligence and cultural humility, with a proven ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Monitor, record, follow up on, and oversee daily common-area activities to maintain property security, including surveillance monitoring and regular patrols.
Communicate with security contract representatives about changes, updates, and needs related to contracted security personnel.
Screen, document, and record visitors to confirm authorization to be on the property.
Maintain accurate and confidential property logs and journals, and ensure security personnel are trained in and follow desk procedures.
Respond to property emergencies and incidents and escalate them through the appropriate chain of command.
Complete critical incident reports accurately and on time, and follow up as needed to ensure security personnel submit their reports promptly.
Report violations of house or community rules and lease conduct rules to upper management.
Assist tenants with work orders, incident reports, and complaints or grievances.
Attend required job-specific and agency-wide online and in-person training.
Maintain a safe, clean, and presentable front desk, building entry, and lobby; perform light janitorial duties after hours for spills and emergency cleanups as needed.
Provide housing- or property-related information and communication to tenants, visitors, and applicants.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist when needed, including assisting applicants who arrive after hours.
Promote courteous relationships, cooperation, and teamwork among supervised staff and across the organization.
Treat residents, staff, vendors, and visitors respectfully and treat residents in a nondiscriminatory manner.
Communicate with resident service providers and case managers and work with them to assist residents with housing issues and needs.
Work cooperatively with site staff, residents, and visitors as a team member.
Attend staff and other property-related meetings as required.
Perform other duties as assigned.

Benefits

19 days of paid time off per year, increasing with tenure.
12 paid holidays per year.
Medical, dental, and vision coverage options for employees, stated as 100% coverage.
Agency-dependent health care contribution.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
403(b) retirement plan with employer match and contribution programs.
Commuter assistance.
Life insurance.
Legal services.
Mission-driven culture focused on ending homelessness.