Designated Selling Associate - Rimowa - Houston Galleria

Nordstrom•Houston, TX

About The Position

The Designated Selling Associate (DSA) is a salesperson who drives sales volume for Nordstrom while championing the represented brand. The role focuses on customer service, product knowledge, merchandising, and selling. DSAs build relationships with existing and new customers, understand brand performance, and educate peers about brand trends, products, and style. The schedule and hours vary by week depending on business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reports in relation to goals.
Ability to educate customers about new and emerging brands and recommend products suited to them.
Confidence discussing high and low price points and demonstrating an item’s value and how it complements a customer’s wardrobe.
Strong understanding of customers’ overall wardrobes and styles, with the organization needed to follow up strategically and advise them on completing their wardrobes.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve in-store and digital sales goals using selling tools, including text, social media, and reservations.
Build lasting relationships with customers.
Provide customer service on customers’ terms, including occasionally performing duties in another department or brand as needed.
Give customers honest, confident feedback on style, fit, and how an item will contribute to their wardrobe.
Develop fashion and product knowledge by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and nearby departments by conducting DSA-run product knowledge meetings.
Provide the DM with product feedback to help improve the assortment at the store.
Drive predictable business through appointment-based selling during event and non-event periods.
Keep the department customer-ready by stocking, re-merchandising, maintaining displays, processing price markdowns and merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.