Designated Selling Associate - Rimowa - Houston Galleria

Nordstrom•Houston, TX

About The Position

The Designated Selling Associate (DSA) is a salesperson who drives sales for Nordstrom while representing the Rimowa brand. The role focuses on one-on-one customer service, product knowledge, merchandising, and selling. DSAs build relationships with new and existing customers, understand brand performance, and educate peers about brand trends, products, and style. Hours and schedules vary by week based on business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Understanding of how to educate customers about new and emerging brands and make suggestions suited to them.
Confidence with high and low price points and ability to show customers an item's value and how it completes their wardrobe.
Strong understanding of customers’ overall wardrobe and style, along with organization skills to strategically follow up and advise them on wardrobe needs.

Responsibilities

Set and achieve sales goals for in-store and digital selling, using selling tools such as text, social media, and reservations.
Build lasting relationships with customers.
Provide customer service on customers’ terms, including occasionally performing duties in a department or brand other than the one hired into.
Give customers honest, confident feedback about style, fit, and the value an item brings to their wardrobe.
Develop fashion and product knowledge by attending meetings and training.
Build relationships with other DSAs, Stylists, and surrounding departments, including conducting DSA-run product knowledge meetings.
Provide valid product feedback to the DM to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event timeframes.
Help keep the department customer-ready by stocking, re-merchandising, displaying merchandise, marking down prices, transferring merchandise, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.