Designated Selling Associate - House of CB - Dresses - NYC Flagship

Nordstrom•New York, NY

4d•Onsite

About The Position

The Designated Selling Associate (DSA) is a fashion-focused salesperson who drives sales for Nordstrom while representing House of CB. The role emphasizes personalized customer service, product knowledge, merchandising, and relationship-building. DSAs use their knowledge of brand performance and trends to sell, educate customers and peers, and support both in-store and digital sales. Hours and schedules vary by week according to business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reports in relation to goals.
Understanding of how to educate customers about new and emerging brands and make suitable recommendations.
Confidence selling across high and low price points and explaining an item's value and how it complements a customer's wardrobe.
Strong understanding of customers’ overall wardrobes and style, with the organization to follow up strategically and advise them on completing their wardrobes.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling using selling tools, including text, social media, and reservations.
Build lasting relationships with new and existing customers.
Provide customer service on customers’ terms and remain open to occasionally performing duties in another department or brand.
Give customers honest, confident feedback about style, fit, and how products will contribute to their wardrobes.
Develop fashion and product knowledge by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments, including by conducting DSA-run product knowledge meetings.
Provide the DM with product feedback to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event periods.
Keep the department customer-ready by stocking, re-merchandising, maintaining displays, marking down prices, transferring merchandise, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.