Designated Selling Associate - Bony Levy - Valley Fair

Nordstrom•San Jose, CA

4d•Onsite

About The Position

The Designated Selling Associate (DSA) is a salesperson who drives sales volume for Nordstrom while representing the Bony Levy brand. The role focuses on customer service, product knowledge, merchandising, and selling. DSAs build relationships with new and existing customers, understand brand performance, and educate colleagues about trends, products, and style. Hours and schedules vary by week according to business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Ability to educate customers about new and emerging brands and make suitable suggestions.
Confidence discussing high and low price points and explaining an item’s value and how it completes a wardrobe.
Strong understanding of customers’ overall wardrobes and style, and organization skills to follow up strategically with advice on wardrobe needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve in-store and digital sales goals using selling tools, including text, social media, and reservations.
Build lasting customer relationships and provide service according to customers’ preferences.
Offer honest, confident guidance on style, fit, and how products complement a customer’s wardrobe.
Develop fashion and product knowledge by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and neighboring departments, including by leading product knowledge meetings.
Provide the DM with valid product feedback to help improve the store’s assortment.
Drive predictable business through appointment-based selling during event and non-event periods.
Keep the department customer-ready through stocking, re-merchandising, displays, price markdowns, merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Be flexible and occasionally perform work or duties in another department or brand as needed.