Designated Selling Associate - Chanel Sunglasses - Aventura

Nordstrom • Aventura, FL

13h • Onsite

About The Position

The Designated Selling Associate (DSA) is a customer-focused salesperson who represents the Chanel Sunglasses brand at Nordstrom’s Aventura location. The role drives sales for Nordstrom while championing the represented brand through strong customer service, product knowledge, merchandising, and selling. DSAs build relationships with new and existing customers, understand brand performance, and share product and trend knowledge with peers. The schedule and hours vary by week according to business needs.

The position requires setting and achieving sales goals across in-store and digital channels, including use of selling tools, text, social media, reservations, and appointment-based selling. The associate provides individualized style and product guidance, develops customer relationships, supports the department’s presentation and readiness, and helps grow Nordstrom Rewards accounts. The role may also require occasional flexibility to perform duties in another department or brand.

Physical requirements include continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise, including reaching and lifting items overhead; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Requirements

• Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
• Ability to excel in a competitive team environment.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Ability to read sales reporting in relation to goals.
• Ability to educate customers about new and emerging brands and make suitable recommendations.
• Confidence presenting merchandise at both high and low price points and explaining its value within a customer’s wardrobe.
• Strong understanding of customers’ overall wardrobes and style, with the organization needed to follow up strategically.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, reaching, and hand use.
• Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items overhead, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

• Set and achieve sales goals for in-store and digital selling using selling tools, including text, social media, and reservations.
• Build lasting relationships with customers.
• Provide customer service on customers’ terms and occasionally perform duties in another department or brand as needed.
• Offer honest, confident feedback about style, fit, and the value of merchandise to a customer’s wardrobe.
• Build fashion and product expertise by seeking knowledge and attending meetings and trainings.
• Build relationships with other DSAs, Stylists, and surrounding departments, including conducting DSA-run product knowledge meetings.
• Provide the DM with valid product feedback to help improve the assortment received at the store.
• Drive predictable business through appointment-based selling during event and non-event periods.
• Keep the department customer-ready through stocking, re-merchandising, display maintenance, price markdowns, merchandise transfers, and cleaning.
• Grow sales by opening new Nordstrom Rewards program accounts.
• Educate customers about new and emerging brands and recommend products suited to their needs.
• Read sales reporting in relation to goals and follow up strategically with customers about wardrobe needs.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability insurance.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed