Designated Selling Associate - Chanel Sunglasses - Aventura

Nordstrom•Aventura, FL

2d•Onsite

About The Position

The Designated Selling Associate (DSA) is a salesperson who drives sales volume for Nordstrom while representing the Chanel Sunglasses brand. The role focuses on customer service, product knowledge, merchandising, and selling. DSAs build customer relationships, use knowledge of brand performance to drive sales, and educate peers on brand trends, product knowledge, and style. The position is based in Aventura. Hours and schedules vary by week depending on business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Understanding of how to educate customers about new and emerging brands and recommend products suited to them.
Confidence discussing both high and low price points and demonstrating an item’s value and how it complements a wardrobe.
Strong understanding of customers’ overall wardrobes and styles, along with organization skills to follow up strategically and advise customers on completing their wardrobes.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling, including effective use of selling tools such as text and social media, and reservations.
Build lasting relationships with customers.
Provide customer service on customers’ terms, including occasionally performing duties in another department or brand as needed.
Give customers honest and confident feedback about style, fit, and how merchandise will complement their wardrobe.
Develop fashion and product knowledge by attending meetings and training.
Build relationships with other DSAs, Stylists, and nearby departments by conducting DSA-run product knowledge meetings.
Provide the DM with valid product feedback to help improve the store’s assortment.
Drive predictable business through appointment-based selling during event and non-event periods.
Keep the department customer-ready through stocking, re-merchandising, displaying merchandise, marking down prices, transferring merchandise, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.