Designated Selling Associate - Bony Levy Jewelry - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

2d•Onsite

About The Position

The Designated Selling Associate (DSA) is a salesperson for Bony Levy Jewelry at The Shops at Mission Viejo who drives sales for Nordstrom while representing the brand. The role focuses on one-on-one customer service, product and fashion knowledge, merchandising, relationship building, and sales across in-store and digital channels. The associate helps customers select pieces that suit their style and wardrobe, shares expertise with colleagues, and supports the department’s readiness and business goals. Hours and schedules vary by week according to business needs.

Requirements

Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Understanding of how to educate customers about new and emerging brands and make suitable suggestions.
Confidence discussing high and low price points and demonstrating item value and how an item complements a customer’s wardrobe.
Strong understanding of customers’ overall wardrobes and styles, along with organization skills for strategic follow-up and advising customers on wardrobe needs.
Ability to continuously move for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media, and reservations.
Build lasting relationships with customers.
Provide customer service on customers’ terms and remain flexible to occasionally perform duties in another department or brand.
Give customers honest, confident feedback about style, fit, and the value a piece adds to their wardrobe.
Develop fashion and product knowledge, including by attending meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings.
Provide product feedback to the DM to help improve the assortment received at the store.
Drive predictable business through appointment-based selling during event and non-event periods.
Keep the department customer-ready through stocking, re-merchandising, displaying merchandise, price markdowns, merchandise transfers, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Educate peers on brand trends, product knowledge, and style.
Use sales reporting to monitor performance in relation to goals.