Commission Sales - Shoes - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

1d•Onsite

About The Position

At Nordstrom, employees contribute to the company’s service culture and reputation by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role serves customers in the Shoes department through personalized service and product expertise. The salesperson helps customers find footwear by understanding preferences, presenting selections, assisting with fit, buckling, and lacing, and creating a seamless shopping experience. Fit specialists and a stockroom support the department. The role involves building a personal customer base through in-store interactions, outreach, and digital tools; providing style and fit feedback; meeting individual sales goals; maintaining product knowledge; and keeping the department customer-ready. Employees must be flexible to meet business needs, including evenings, weekends, holidays, and peak periods. Hours vary by week, and occasional support for other departments may be required. The stated hourly pay range is $18.80–$18.80. Commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. This position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Be flexible to support business needs, including varied hours and occasional work in other departments.