Seasonal Customer Service Representative - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

2d•$19 - $20•Onsite

About The Position

The Customer Service Representative provides friendly service and supports the Nordstrom customer experience by resolving returns, assisting with order pickup, processing transactions accurately, and mentoring new employees on the register. The role involves taking ownership of customer interactions, building trust with customers and teammates, and contributing to a positive team environment. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Able to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkwardly shaped items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Understand customer needs and own service interactions from start to finish, including resolving returns and exchanges and supporting order and pickup inquiries.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
Train and deliver POS/register training to support onboarding of new hires.