Seasonal & Regular Commission Sales - The Shops at Mission Viejo

Nordstrom•Mission Viejo, CA

9d•Onsite

About The Position

Nordstrom is hiring seasonal and regular Commission Sales employees for The Shops at Mission Viejo. This professional sales role focuses on providing excellent customer service, building relationships, meeting personal sales goals, and creating a welcoming shopping experience. Employees may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage, helping customers select products, styling options, and fit solutions suited to their needs. Sales employees use Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. They build a personal customer base through in-store interactions, outreach, and digital tools, and develop lasting relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book. The role also includes keeping the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The role involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and regular lifting of items up to 10 pounds, with occasional lifting up to 25 pounds. Bulky or awkward items may need to be handled or lifted above the head. The stated pay is $18.80 per hour. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, depending on merchandise sold. The role may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, holidays, and peak periods.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback that earns customer trust and drives loyalty.
Set and achieve personal sales goals and stay accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Assist customers with product selection, styling, fit, sizing, and product expertise in the assigned department.