Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Toll Brothers, Inc.•Orlando, FL

8d•Onsite

About The Position

Toll Brothers is seeking a Design Studio Consultant for its Design Studio in Panama City Beach, Florida. The consultant guides prospective and current homebuyers through selections of included features and available personal choices, including options and upgrades. The role ensures selections are completed thoroughly and on time, follows company policies and procedures, and represents the company’s ethics, values, and mission. The consultant works with internal departments, completes accurate and timely paperwork, and uses department-specific technology. Relocation assistance to the Panama City Beach division will be provided. The position also involves giving professional Design Studio tours, educating buyers about products and warranties, supporting sales and customer service, processing selection documents, communicating with internal teams, assisting with studio merchandising, and participating in product and company training. Toll Brothers is a Fortune 500 luxury homebuilder operating in over 60 markets and describes its workplace as inclusive and respectful.

Requirements

Great sales skills.
Basic knowledge of homebuilding or construction techniques.
Excellent communication and organizational skills.
Patience, empathy, and good listening skills.
Enthusiastic attitude and desire to make the buyer’s process enjoyable, smooth, and easy.
Valid driver’s license and clean driving record.
Use appropriate grammar, organize ideas clearly, and communicate concisely in speaking and writing.
Apply creative problem-solving to address business needs and issues.
Ability to handle customer-service challenges and work in a sales environment while providing excellent customer service.
Ability to help buyers reach decisions in a timely manner and educate them about products.
Ability to set clear and concise customer expectations that support corporate processes and policies.
Ability to plan and prioritize, with attention to detail and effective time management.
Hospitality-oriented, amiable, outgoing, and pleasant demeanor with enjoyment of interacting with others.
Ability to work with employees across multiple departments.
Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to use department-specific technologies to solve business challenges.
Willingness to participate in continuing education as needed.

Nice To Haves

Design knowledge.
Real estate or builder experience.
Interior Design degree.

Responsibilities

Meet with prospective and current homebuyers to explain the Design Studio, procedures, products, included features, and available options and upgrades; assist with deposit tours as needed.
Conduct professional, well-articulated Design Studio tours, including meet-and-greet, presenting tour categories, and setup and cleanup.
Communicate product and home warranty information to buyers.
Adhere to deadlines for selection appointments, change requests, and related work.
Complete buyer selection paperwork accurately and submit it by the required deadlines.
Use the Toll Intranet to access product and builder information, and use Pivotal software and Excel to enter home selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Submit documents to buyers for final authorization through DocuSign and process them through SDW for internal business partners as directed by the Consultant.
Prepare and verify final document packages for accuracy and submit them to the construction team.
Process special requests with appropriate management approvals and answer phones as needed.
Provide status updates to the Design Studio Manager and communicate buyer feedback internally.
Maintain communication with Sales Consultants and participate in walkthroughs of merchandised models with sales, construction, and marketing personnel.
Execute selections for Quick Move-In inventory homes as needed by communities.
Make field visits as needed to tour community models, Quick Move-In homes, and homes in production.
Attend trade-partner and internal training, product knowledge meetings, and other education sessions; stay current on home product trends and design styles and colors.
Perform other duties as assigned.