Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Toll Brothers, Inc.•Boca Raton, FL

8d•Onsite

About The Position

Toll Brothers is seeking a Design Studio Consultant for its Design Studio in Panama City Beach, Florida. The consultant guides homebuyers through selections of included features and available personal choices, including options and upgrades, while adhering to company policies, procedures, values, and ethical standards. The role requires timely and accurate paperwork, proficiency with department-specific technology, and coordination with internal teams such as Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, Sales, and Mortgage personnel. Relocation assistance to the Panama City Beach division will be provided. The consultant meets with prospective and current buyers, conducts professional and engaging Design Studio tours, explains products and warranty details, and helps buyers make selections within required deadlines. Administrative work includes entering selections and options, preparing and processing documents, handling special requests, and ensuring final packages are accurate. The role also supports studio merchandising and internal communication, attends product and company training, visits communities and homes as needed, and stays informed about home products and design trends.

Requirements

Uses appropriate grammar and communicates ideas clearly and concisely, verbally and in writing.
Applies creative problem-solving to business needs and issues.
Able to handle customer-service challenges and provide excellent service in a sales environment.
Able to help buyers reach decisions in a timely manner and educate them about products.
Able to set clear customer expectations that support company processes and policies.
Able to plan and prioritize, with attention to detail and effective time management.
Enjoys interacting with others and has a hospitable, amiable, outgoing, and pleasant demeanor.
Able to work with employees across multiple departments.
Working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Able to use department-specific technologies to solve business challenges.
Willing to participate in continuing education as needed.
Strong sales skills.
Basic knowledge of homebuilding and construction techniques.
Excellent communication and organizational skills.
Patience, empathy, and good listening skills.
Enthusiastic attitude and desire to make the buyer's process enjoyable, smooth, and easy.
Valid driver's license and clean driving record.

Nice To Haves

Design knowledge.
Real estate or builder experience.
Interior Design degree.

Responsibilities

Meet with prospective and current homebuyers to explain the Design Studio environment, procedures, products, included features, and available options and upgrades.
Assist with deposit tours and conduct scripted, professional Design Studio tours, including greeting visitors and setting up and cleaning up tour areas.
Communicate product and home warranty information to buyers.
Adhere to deadlines for selection appointments, change requests, and related work.
Complete buyer selection paperwork accurately and by established deadlines.
Use the Toll intranet, Pivotal software, Excel, and other department-specific technology to access information and enter selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Submit buyer paperwork for final authorization through DocuSign and process documents through SDW as directed by the Consultant.
Prepare and verify final document packages for accuracy and submit them to the construction team.
Process special requests with appropriate management approvals and answer phones as needed.
Provide status updates to the Design Studio Manager and relay buyer feedback internally.
Maintain communication with Sales Consultants and participate in walkthroughs of merchandised models with sales, construction, and marketing personnel.
Execute selections for Quick Move-In inventory homes as needed by communities.
Visit community models, Quick Move-In homes, and homes in production as needed.
Attend partner and company training sessions, product knowledge meetings, and other education sessions.
Stay current on home product trends and design styles and colors through vendor training, online research, and other means.
Perform other duties as assigned.