Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Toll Brothers, Inc.•Jacksonville, FL

8d•Onsite

About The Position

Toll Brothers is seeking a Design Studio Consultant for its Design Studio in Panama City Beach, Florida. The consultant guides prospective and current homebuyers through selections of included features and available personal choices, including options and upgrades. The role requires completing the selection process thoroughly and on time while following company policies, procedures, values, and ethical standards. The consultant also coordinates with internal departments, completes accurate paperwork, and uses department-specific technology. Relocation assistance to the Panama City Beach division is provided. The position combines buyer guidance, customer service, sales, administrative work, communication across departments, and ongoing product and design education. The consultant may conduct studio and model tours, prepare selections for inventory homes, and visit communities and homes in production. Toll Brothers is a Fortune 500 luxury homebuilder operating in more than 60 markets.

Requirements

Use appropriate grammar and communicate ideas clearly and concisely in writing and conversation.
Apply creative problem-solving to business needs and issues.
Handle customer-service challenges and provide excellent service in a sales environment.
Help buyers make timely decisions and educate them about products.
Set clear customer expectations that support corporate processes and policies.
Plan and prioritize work with attention to detail and effective time management.
Have an amiable, outgoing, pleasant demeanor and enjoy interacting with others.
Work effectively with employees across multiple departments.
Have working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Use department-specific technology to address business challenges.
Participate in continuing education as needed.
Have strong sales skills.
Have basic knowledge of homebuilding or construction techniques.
Have excellent communication and organizational skills.
Demonstrate patience, empathy, and good listening skills.
Bring an enthusiastic attitude and a desire to make the buyer's process enjoyable, smooth, and easy.
Have a valid driver's license and a clean driving record.

Nice To Haves

Design knowledge or real estate/builder experience is a plus.
An interior design degree is a plus.

Responsibilities

Meet with prospective and current homebuyers to explain the Design Studio, its procedures, and available products, and assist with tours and options selections.
Provide professional, well-articulated Design Studio tours and help with orientation tour setup and cleanup.
Communicate product and home warranty information to buyers.
Adhere to deadlines for selection appointments and change requests.
Complete buyer selection paperwork accurately and by required deadlines.
Use the Toll intranet, Pivotal software, Excel, and other department-specific technology to access information and enter home selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Submit buyer documents for final authorization through DocuSign and process them through SDW as directed by the Consultant.
Prepare and verify final document packages and submit them to the construction team.
Process special requests with appropriate management approvals and answer phones as needed.
Provide status updates to the Design Studio Manager and buyer feedback internally, and maintain communication with Sales Consultants.
Walk through merchandised models with sales, construction, and marketing personnel.
Complete selections for Quick Move-In inventory homes as needed by communities.
Visit community models, Quick Move-In homes, and homes in production as needed.
Attend trade-partner and internal training, product knowledge meetings, and other education sessions.
Keep current on home product trends and design styles and colors through training and research.
Perform other duties as assigned.