Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Toll Brothers, Inc.•Tampa, FL

8d•Onsite

About The Position

Toll Brothers is seeking a Design Studio Consultant for its Design Studio in Panama City Beach, Florida. The position guides homebuyers through selections of included features and available personal choices, including options and upgrades, while following company policies, procedures, ethics, values, and mission. The consultant works with internal teams across departments and completes required paperwork accurately and on time. Relocation assistance to the Panama City Beach division is provided. The role also supports prospective-buyer tours, explains products and warranty details, helps buyers make timely decisions, and manages selection documentation and related administrative processes. It requires proficiency with department technologies and communication with sales, construction, marketing, purchasing, accounting, conveyancing, customer care, and other teams. The position includes field visits, product and design education, and other assigned duties.

Requirements

Use appropriate grammar in speaking and writing, organize ideas clearly, and communicate concisely.
Apply creative problem-solving to business needs and issues.
Handle customer-service challenges effectively.
Work and interact with people in a sales environment while providing excellent customer service.
Help buyers reach decisions in a timely manner and educate them about products.
Set clear, concise customer expectations that support company processes and policies.
Plan and prioritize work with attention to detail and effective time management.
Have a hospitality-oriented, amiable, outgoing, and pleasant demeanor and enjoy interacting with others.
Work with employees across multiple departments.
Have working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Use department-specific technologies to address business challenges.
Participate in continuing education as needed.
Have strong sales skills.
Have basic knowledge of homebuilding or construction techniques.
Have excellent communication and organizational skills.
Demonstrate patience, empathy, and good listening skills.
Bring an enthusiastic attitude and a desire to make the buyer's process enjoyable, smooth, and easy.
Have a valid driver's license and a clean driving record.

Nice To Haves

Design knowledge.
Real estate or builder experience.
An interior design degree.

Responsibilities

Meet with prospective buyers and homebuyers to explain the Design Studio, its procedures, products, and available selections; assist with deposit tours as needed.
Provide professional, well-articulated scripted tours and assist with orientation tour arrangements, including greeting visitors, presenting tour categories, and setup and cleanup.
Explain product and home-warranty details to buyers.
Meet deadlines for selection appointments, change requests, and other buyer decisions.
Complete buyer selection paperwork accurately and on time.
Use the Toll Intranet to access product and builder information.
Use Pivotal software and Excel to enter home selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Send buyer paperwork for final authorization through DocuSign and process it through SDW for internal business partners as directed by the Consultant.
Prepare and verify final document packages for accuracy, then submit them to the construction team.
Process special requests with appropriate management approvals and answer phones as needed.
Provide status updates to the Design Studio Manager and share buyer feedback internally.
Maintain communication with Sales Consultants.
Walk through merchandised models with sales, construction, and marketing personnel.
Complete selections for Quick Move-In inventory homes as needed by communities.
Visit communities, models, Quick Move-In homes, and homes in production as needed.
Attend trade-partner and company education and training sessions, including monthly and/or quarterly product knowledge meetings.
Stay current on home-product trends and design styles and colors through vendor training, online research, and other sources.
Perform other duties as assigned.