Design Studio Consultant - Relocation Assistance to Panama City Beach Provided!

Toll Brothers, Inc.•Estero, FL

8d•Onsite

About The Position

Toll Brothers is seeking a Design Studio Consultant for its Design Studio in Panama City Beach, Florida. The consultant guides prospective and current homebuyers through the selection of included features and available personal choices, including upgrades, while following company policies, procedures, values, and deadlines. The role represents the company and works with departments such as Purchasing, Marketing, Accounting, Conveyancing, Construction, and Customer Care. The position combines buyer tours and selection support, sales and customer service, administrative documentation, internal communication, and studio merchandising. The consultant records selections using department technology, prepares and submits accurate documents, communicates product and warranty information, and participates in training and product education. Relocation assistance to the Panama City Beach division will be provided.

Requirements

Use appropriate grammar and communicate ideas clearly and concisely in speech and writing.
Apply creative problem-solving to business needs and issues.
Handle customer-service challenges and provide excellent customer service in a sales environment.
Help buyers reach decisions in a timely manner and educate them about products.
Set clear and concise customer expectations that support company processes and policies.
Plan and prioritize work with attention to detail and effective time management.
Have an outgoing, pleasant demeanor and enjoy interacting with others.
Work effectively with employees across multiple departments.
Have working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Use department-specific technologies to solve business challenges.
Participate in continuing education as needed.
Have strong sales skills.
Have basic knowledge of homebuilding or construction techniques.
Have excellent communication and organizational skills.
Demonstrate patience, empathy, and good listening skills.
Bring an enthusiastic attitude and a desire to make the buyer’s process enjoyable, smooth, and easy.
Have a valid driver’s license and a clean driving record.

Nice To Haves

Design knowledge.
Real estate or builder experience.
An interior design degree.

Responsibilities

Meet with prospective and current homebuyers to explain the Design Studio, its procedures, and available products, and assist with deposit tours as needed.
Deliver professional, well-articulated scripted Design Studio tours, including greeting visitors, presenting selected tour categories, and setting up and cleaning up.
Communicate product and home warranty information to buyers.
Meet selection appointment, change request, and other predetermined deadlines.
Complete buyer selection paperwork accurately and by the required deadlines.
Use the Toll intranet to find product and builder information.
Use Pivotal software and Excel to enter home selections and options.
Coordinate with internal mortgage personnel as needed to confirm buyer affordability.
Send documents to buyers for final authorization through DocuSign and process them through SDW for internal business partners as directed by the Consultant.
Prepare and verify final document packages for accuracy and submit them to the construction team.
Process special requests after obtaining appropriate management approvals.
Answer phones as needed.
Provide status updates to the Design Studio Manager and share buyer feedback internally.
Maintain communication with Sales Consultants.
Conduct model home merchandising walkthroughs with sales, construction, and marketing personnel.
Complete selections for Quick Move-In inventory homes as needed by communities.
Make field visits as needed to tour community models, Quick Move-In homes, and homes in production.
Attend trade partner and company education sessions, internal training, and monthly and/or quarterly product knowledge meetings.
Keep current on home product trends and design styles and colors through vendor training and online research.
Perform other duties as assigned.