Supervisor - Panama City Beach, Florida

LAZ Florida Parking • Panama City, FL

6d

About The Position

The Supervisor oversees facilities during off-shift times and responds to locations that need supervision. The role includes welcoming customers and clients, supporting staff, handling customer service issues, and performing operational and administrative tasks such as processing payments, running reports, and assisting with schedules.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Supervisory experience.
• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend English.
• Openness to feedback, differing opinions, and other points of view.
• Demonstrated sense of urgency and timeliness.
• Ability to seek improvement.
• Excellent team-building and interpersonal skills.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Willingness to work in the elements, including heat, wind, snow, and rain.

Nice To Haves

• Parking industry experience is highly preferred, but not required.

Responsibilities

• Ensure staff adheres to rules of conduct, policies, and procedures.
• Supervise, mentor, and train staff on day-to-day activities.
• Assist in establishing performance standards and recommend and implement procedural changes when necessary.
• Promote customer relations by providing premier customer satisfaction with a friendly demeanor, a can-do attitude, and a willingness to help.
• Assist customers over the intercom system, in lobbies, lanes, and in the parking office.
• Run reports related to daily revenue, credit cards, garage data, or as requested by management.
• Assist with periodic training as needed.
• Assist with creating the weekly garage schedule.
• Resolve customer service issues or questions as needed.
• Greet customers by name, respond to correspondence and resolve problems promptly, display a caring attitude, and develop rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Use the parking revenue control system for basic tasks, including adding or deleting accounts and entering information from monthly applications.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED