Field Operations Agent, Panama City Beach
About The Position
AvantStay is seeking a Field Operations Agent to support the management team with day-to-day operations for its properties in Panama City Beach. The role helps ensure a superior guest experience by auditing properties, maintaining supplies, responding to guest and homeowner concerns, and supporting the onboarding of new homes. It requires living near the designated market and frequent travel among properties in the area. The agent reports to the local market leader, performs routine assigned tasks, and provides additional support as directed. Duties may also include overseeing housekeeping dispatching when the local market leader is absent and carrying out minor housekeeping or routine rental maintenance tasks.
Requirements
- At least 1 year of hospitality or customer-facing experience.
- Basic Microsoft Office skills, including Excel, Word, and PowerPoint.
- Availability to work weekends and holidays, with a flexible schedule to meet business needs.
- Reliable transportation and a valid driver’s license.
- Must reside in the designated area.
- Ability to spend most working time standing, walking, and driving to properties.
- Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
- Excellent self-management skills and ability to prioritize and deliver work to tight deadlines in a fast-paced environment.
Nice To Haves
- Knowledge of Salesforce.
- Experience in hospitality and/or real estate.
Responsibilities
- Perform routine assigned tasks and provide operational support as directed by the local market leader.
- Inspect properties in the designated area to ensure they meet AvantStay standards and regulations.
- Maintain office inventory and stock supplies; ensure properties have necessary supplies and equipment.
- Respond promptly and effectively to guest and homeowner issues or requests through email, calls, texts, Slack messages, and tickets.
- Perform minor housekeeping and routine rental maintenance tasks, including changing linens, moving furniture, assembling products, cleaning, changing light bulbs or locks, working with Ring cameras, troubleshooting cable, and addressing Wi-Fi issues.
- Travel frequently to properties within the designated area to support operations and ensure compliance.
- Oversee housekeeping dispatching when the local market leader is absent.
- Support onboarding of new homes.
Benefits
- Hourly pay of $23, depending on skills and experience.
- Company-sponsored medical, dental, vision, life, and other insurance.
- Flexible paid time off.
- Complimentary and discounted stays at AvantStay properties.
- Pre-tax retirement savings plans offered via Betterment.
- Paid parental leave.
- Fitness reimbursement.
- Cell phone reimbursement.
- Mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
