Design Specialist-Palo Alto University Ave
About The Position
Design Within Reach is seeking a creative, client-facing sales professional with a passion for interior design and modern furnishings. The Design Specialist combines design expertise with consultative selling to create exceptional client experiences and help drive store success. The role represents designers and brands including Charles and Ray Eames, Herman Miller, and Knoll, while developing lasting relationships with clients and the local design community. The position reports directly to the General Manager. The role is based at the Palo Alto University Ave store. The store is open daily, Sunday through Saturday, and weekend and holiday availability is required. Work includes in-home consultations and off-site meetings with trade clients as needed. Compensation is $25.00–$26.00 per hour, with uncapped commission on shipped items, a performance-based bonus plan, and possible geographic premium, annual discretionary incentive, and equity awards, subject to applicable program rules.
Requirements
- Passion for modern interiors and the ability to combine design sensibility with consultative selling.
- Skills in assessing client needs, problem-solving, and relationship building.
- Proficiency with Microsoft Office and design tools such as SketchUp, AutoCAD, or similar.
- Ability to lift more than 40 pounds.
- Ability to work in a fast-paced, team-oriented environment.
- Weekend and holiday availability.
Nice To Haves
- Experience in retail sales, design consulting, or customer success.
- A background in interior design, architecture, or a related field.
Responsibilities
- Drive sales through personalized design consultations and solutions tailored to client needs.
- Build and maintain relationships with clients, trade professionals, and the local design community.
- Meet and exceed sales goals and key performance indicators, including revenue, conversion rates, and client retention.
- Guide clients through product selection, space planning, and styling using design expertise.
- Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals.
- Maintain visual merchandising standards and contribute to the store’s overall aesthetic.
- Keep current on product knowledge, design trends, and industry developments through training and self-study.
- Conduct in-home consultations and attend off-site meetings with trade clients as needed.
Benefits
- Competitive hourly base with uncapped commission on shipped items.
- Performance-based bonus plan.
- Medical, prescription drug, dental, and vision insurance.
- Health Savings Account and Dependent Day Care Savings Account.
- Paid vacation, holidays, and parental leave.
- Commuter benefit up to $150 per month.
- 401(k) with 4% company match.
- Generous employee discounts.
- Ongoing professional development opportunities.
- Life insurance, disability and other insurance plans, and short- and long-term disability.
- Possible geographic premium, annual discretionary incentive, and equity awards, subject to program rules.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
