Employment Specialist - East Palo Alto

JobTrain • East Palo Alto, CA

3d • $29 - $31

About The Position

The Employment Specialist is an integral part of JobTrain’s Career Center, supporting clients as they pursue employment and economic mobility. The role involves understanding the job market, connecting clients with relevant JobTrain services, and providing individualized employment support before and after placement. The specialist manages an ongoing caseload, develops employment plans with clients, builds relationships with employers and community partners, and contributes to outreach and program outcomes. The position may require travel to sites in Santa Clara and San Mateo Counties, including evenings and weekends.

Requirements

• Experience in workforce development, including labor market information and labor force dynamics related to job placement; alternatively, experience managing a caseload, account management, or grant management.
• Direct experience working with specialized populations facing employment barriers.
• Ability to manage a caseload by assessing and meeting client employment needs, organizing follow-up and documentation, and reporting job placements.
• Strong customer service and client rapport-building skills, including maintaining a professional demeanor.
• Strong communication skills, including the ability to guide conversations toward employment goals.
• Facilitation and public speaking skills, including the ability to deliver workshops in different settings.
• Critical thinking grounded in empathy, compassion, equity, innovation, and inclusion.
• Understanding of grant-funded programs, databases, and reporting parameters.
• Familiarity with computer software and systems, including Microsoft Suite, spreadsheets, and meeting technology.
• Ability to work independently and autonomously, manage tasks and organization, set and meet goals, and exercise sound judgment in support of JobTrain’s mission and Career Center goals.
• Ability to travel to different sites as needed within Santa Clara and San Mateo Counties, including evenings and weekends.
• Must provide satisfactory proof of full COVID-19 vaccination, subject to reasonable accommodations and applicable law.
• Must have legal residency and work eligibility in the United States.
• Must undergo a background check.

Nice To Haves

• Spanish language skills are highly preferred.

Responsibilities

• Connect and guide clients to appropriate services and resources based on knowledge of JobTrain’s programs.
• Work one-on-one with clients to build rapport and assess their needs and barriers to employment.
• Develop individualized employment service plans with clients, including resume and career coaching, drawing on internal teams and networks as needed.
• Manage a continuous caseload of job-seeking clients, including pre-employment support and post-employment retention follow-up for up to one year.
• Build and manage relationships with clients, employers, and community partners.
• Represent JobTrain at outreach events, including job fairs, workshops, employer events, and individual or large-audience engagements.
• Deliver and report timely outcomes and program deliverables.
• Conduct cold calls to employers and recruiters as required.
• Coordinate job development activities with other organizations to support clients’ economic mobility.
• Collaborate with employment specialists and JobTrain staff to provide feedback and improve Career Center processes.

Benefits

• Affordable health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid sick time
• Paid holidays
• Paid floating holidays
• Retirement program with employer match
• Long-term disability insurance
• Life insurance
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed