Design Sales Specialist/Home Stylist, Part Time Flex, Fairfax - West Elm

Williams-Sonoma•Merrifield, VA

2h•$17 - $19

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes by providing design consultations and completing sales. The role includes in-store and in-home consultations, creating design plans tailored to customers’ needs and living spaces, and delivering a seamless shopping experience. The specialist also supports continued customer engagement, maintains current knowledge of sales and promotions, provides product expertise, and assists customers with a range of special services and orders.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
Availability to work at least two regularly scheduled weekend shifts and two shifts during the week. Weekend availability must be on two separate days.
Associates scheduled for 20 or more hours weekly must have greater availability to meet business needs.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations in the store and in customers’ homes to support store sales.
Conduct productive in-home consultations, accurately measuring and assessing customers’ living spaces.
Create and present design plans based on customers’ needs, style, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
Demonstrate product knowledge, including features and benefits of the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Competitive compensation of $17.00–$19.00 per hour.
Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.