Design Sales Associate - Joybird

La-Z-Boy • Los Angeles, CA

3d • Onsite

About The Position

The Design Sales Associate is part of Joybird’s Retail Sales team and is responsible for driving showroom sales while delivering an excellent customer experience. The role supports store financial performance, with locations currently having annual sales targets of $5–8 million. The associate may oversee store operations when management is unavailable and may mentor Part Time Designers. The position requires a flexible schedule, including mornings, evenings, weekends, and holidays, and no travel is required.

Requirements

• At least 2 years of retail sales experience.
• Strong interpersonal and customer service skills.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to routinely move objects weighing more than 50 pounds and understand safety requirements.

Nice To Haves

• Shift supervision experience.
• Passion for driving the customer service experience.
• Aptitude for managerial responsibilities as a Key Holder.
• Knowledge of the furniture industry.
• Ability to work independently and collaboratively in a team setting.
• Proficiency with Mac operating systems and Microsoft Office.
• Strong written and verbal leadership and communication skills.

Responsibilities

• Open and close the store, including using store keys and the alarm code, and perform other duties when management is absent.
• Submit daily sales reports to retail leadership.
• Oversee the sales floor during high-volume periods, support the sales team, and help ensure financial goals and service standards are met.
• Model the Lead Sales Associate role by generating sales and delivering exceptional customer service.
• Maintain showroom design and visual standards using merchandising guidelines.
• Build and maintain a personal client book, follow up with clients, make phone calls, and conduct personalized outreach to drive sales.
• Assist the leadership team with programs and initiatives to improve customer experiences.
• Share customer needs and feedback with product, marketing, and technology teams.
• Listen to and acknowledge customer feedback and complaints, empathize, and present suitable solutions.
• Manage situations when the Store Leader (SL) and Assistant Store Leader (ASL) are unavailable; may mentor Part Time Designers.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Basic life insurance
• 401(k) retirement plan with company match of up to 6%
• 9–11 paid holidays each year
• Two weeks of prorated vacation for new hires
• Personal time for non-exempt employees or state-mandated sick time
• Uncapped commission of 2% on written sales
• Monthly bonus opportunity of $500 based on meeting individual sales goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed