Design Sales Associate

La-Z-Boy•Oxnard, CA

2d•$50,000 - $80,000•Onsite

About The Position

The Design Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy’s selling process, products, and services. The role builds long-term customer relationships, supports store sales and the Design program, and develops interior-design awareness through practical experience and collaboration with a La-Z-Boy Designer. The associate guides customers through a premium furniture and décor experience, helps create customized room designs, and earns an hourly base wage plus uncapped sales commissions and potential bonuses. Training pay is $21 per hour for 2–6 weeks, without commissions. After training, base pay is $18 per hour, with commissions of 2%–6% depending on sales type and a quarterly bonus opportunity of up to $2,000 based on individual sales goals. The posting gives average annual earning potential after training of $50,000–$70,000+ and also describes top-performer earnings of $50,000–$80,000+. The position is based in a La-Z-Boy Furniture Galleries showroom in Oxnard, California, and is scheduled for 40 hours per week. The role requires the ability to work evenings, weekends, and holidays as business needs require. It includes sales, home-design consultations, customer follow-up, peer training support, store presentation and operational tasks, and opening and closing the store.

Requirements

High school diploma or equivalent.
Previous selling experience and the ability to close a sale are strongly preferred in the minimum requirements section.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to use repetitive hand motions nearly continuously and to hear and listen; often required to sit, walk, bend, and stoop.
Ability to pass a background and drug screen.

Nice To Haves

Bachelor’s degree in Business or a related field.
Sales or retail experience; luxury experience is described as a major plus.
Interest in modern aesthetics and premium materials.
Polished, persuasive, ambitious approach and attention to detail, service, and customer experience.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and La-Z-Boy services.
Promote the Design program and assist the Designer in achieving Design program sales goals.
Follow the La-Z-Boy selling process and provide a favorable customer experience.
Use sales skills throughout the sales cycle, including approaching customers, building rapport, discovering needs, presenting customized options, addressing objections, closing, following up, providing after-sale service, and maintaining contact with previous and potential customers.
Make the most of store promotions, marketing initiatives, and grassroots programs.
Maintain knowledge of existing and new product features and benefits.
Schedule professional home consultations and present customized room designs, including fabric samples, furniture, tables, accessories, and professional installation services.
Follow and champion the company’s Design process and support design-related store functions.
Provide high-quality service to current and prospective customers and ensure customers receive an informative, positive experience.
Use Podium to support customer satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a team environment.
Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions.
Maintain positive working relationships with store employees.
Assist in training, coaching, and developing peers on product knowledge and the selling process and skills.
Promote a culture of sales and service.
Help maintain the store’s visual appearance, including showroom displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Schedule deliveries with customers.
Maintain knowledge of company standards, products, internal processes, and systems.
Open and close the store.
Perform other duties as assigned.

Benefits

Health insurance through Blue Cross/Blue Shield; the general U.S. benefits listing also describes medical insurance.
Prescription coverage through Optum for in-network prescriptions.
Dental insurance.
Vision insurance.
Paid vacation and paid time off, including 9–11 paid holidays annually and two weeks of prorated vacation for new hires.
401(k) retirement plan with company match, described as up to 6% in the general U.S. benefits listing.
Disability insurance.
Life insurance and AD&D; the general U.S. benefits listing also specifies Basic Life Insurance.
Paid bonding leave.
Paid training.
Health Savings Account with tax-free contributions, growth, and withdrawals.
Tuition reimbursement of up to $5,250 per calendar year.
Employee Assistance Program, including counseling sessions and financial and legal resources.
Exclusive employee discounts.
Personal time for non-exempt employees or state-mandated sick time.