Design Sales Associate

La-Z-Boy • Oxnard, CA

1d • Onsite

About The Position

La-Z-Boy is hiring a Design Sales Associate to create sales through exceptional customer service and knowledge of the company’s products, services, and selling process. The role focuses on building long-term customer relationships, supporting sales and design-program goals, and developing interior-design awareness through practical experience and collaboration with a La-Z-Boy Designer. The position offers an hourly base wage plus uncapped commissions and quarterly bonus opportunities. Training pay is $21 per hour for 2–6 weeks, with no commissions during training; post-training base pay is $18 per hour, with commission rates of 2%–6% depending on sales type. The posting gives average annual earning potential after training of $50,000–$70,000+, and also cites top-performer earnings of $50,000–$80,000+.

The role is based in a La-Z-Boy Furniture Galleries showroom in Oxnard, California. It includes guiding customers through furniture and design purchases, arranging professional home consultations, maintaining customer records and store displays, supporting peers, and opening and closing the store. The position is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as business needs require. The work includes standing for long periods, lifting or carrying up to 50 pounds, and frequent repetitive hand motions.

Requirements

• High school diploma or equivalent.
• Previous selling experience and ability to close a sale are strongly preferred.
• Excellent communication, customer-service, and organizational skills.
• Interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to use repetitive hand motions continuously or nearly continuously and to hear and listen; the role also often requires sitting, walking, bending, and stooping.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Experience in sales or retail; luxury experience is a major plus.
• Passion for modern aesthetics and premium materials.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer in achieving established program sales goals.
• Follow the La-Z-Boy selling process and provide favorable customer experiences.
• Use sales skills including rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and ongoing customer contact.
• Promote store offers, marketing initiatives, and grassroots programs.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional home consultations and present customized room designs, including fabric samples and furniture, table, accessory, and installation-service recommendations.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers and use product knowledge and the company selling process to make customer experiences informative and positive.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions, support incoming calls and emails, and help resolve customer issues or complaints with appropriate solutions.
• Maintain positive working relationships with store employees and help train, coach, and develop peers on product knowledge and selling skills.
• Help maintain the store’s visual appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete orders, collect deposits and fees, maintain customer records, and research payments and deliveries.
• Complete daily On-Point system logs accurately and maintain knowledge of company standards, products, processes, and systems.
• Schedule customer deliveries consistently and open and close the store.

Benefits

• Health insurance through Blue Cross/Blue Shield.
• Optum prescription coverage.
• In-network dental and vision insurance.
• Paid vacation and paid time off.
• 401(k) with company match; the posting states a match of up to 6%.
• Disability insurance.
• Life insurance and AD&D.
• Paid bonding leave.
• Paid training.
• Health Savings Account with tax-advantaged contributions, growth, and withdrawals.
• Tuition reimbursement of up to $5,250 per calendar year may be available.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Employee discounts.
• Up to $2,000 quarterly bonus opportunity based on meeting defined individual sales goals.
• Nine to eleven paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED