Joybird Design Sales Associate

La-Z-Boy•Deer Park, IL

3d•$50,000 - $80,000•Onsite

About The Position

The Design Sales Associate drives sales in Joybird’s Deer Park, Illinois showroom and delivers an exceptional customer experience. The role guides customers through premium furniture and décor selections, helps them create inspired spaces, and grows sales through personalized client relationships and follow-up. Compensation includes a base rate of $18 per hour, uncapped commission of 2% on written sales, and the opportunity to earn a monthly $500 bonus for meeting individual sales goals. The position also performs key-holder and lead-sales duties, including opening and closing the store, reporting daily sales, supporting and supervising the sales floor when needed, and helping ensure the store meets financial and service goals. The associate maintains showroom design and visual standards, contributes customer insights to product, marketing, and technology teams, and helps address customer feedback and complaints. There are no direct reports, though the role may mentor Part Time Designers and manage situations when the Store Leader and Assistant Store Leader are unavailable. The role is based in a modern Joybird showroom. It requires a flexible schedule that may include mornings, evenings, weekends, and holidays, and the ability to routinely move objects weighing more than 50 pounds while following safety requirements. No travel is required.

Requirements

At least 2 years of retail sales experience.
Strong interpersonal and customer service skills.
Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to routinely move objects weighing over 50 pounds and understand safety requirements.
Ability to meet individual sales goals and perform customer-facing sales responsibilities.

Nice To Haves

Shift supervision experience.
Sales or retail experience in a luxury environment.
Passion for driving the customer service experience.
Aptitude for managerial responsibilities as a Key Holder.
Knowledge of the furniture industry.
Ability to work independently and collaboratively in a team setting.
Proficiency with Mac operating systems and Microsoft Office.
Strong written and verbal leadership and communication skills.

Responsibilities

Guide high-end clients through a premium sales experience and help them select furniture and décor.
Create inspired spaces for customers using Joybird furniture and décor.
Open and close the store, including use of store keys and the alarm code, and perform other duties in management’s absence.
Provide daily sales reports to retail leadership.
Oversee the sales floor during high-volume periods, support the sales team, and supervise to help ensure financial goals and excellent guest service.
Model the Lead Sales Associate role in sales generation and customer service, delivering an exceptional customer experience.
Maintain showroom design and visual standards using merchandising guidelines.
Grow and maintain a personal client book and drive sales through client follow-up, phone calls, and personalized outreach.
Assist leadership in creating programs and initiatives to improve customer experiences.
Share customer needs and feedback with product, marketing, and technology teams.
Listen to and acknowledge customer feedback and complaints, empathize, and present appropriate solutions.
Manage situations when the Store Leader and Assistant Store Leader are unavailable and potentially mentor Part Time Designers.

Benefits

Health insurance through Blue Cross/Blue Shield.
Optum in-network prescription coverage.
Dental insurance.
Vision insurance.
Paid time off, including 9–11 paid holidays per year and prorated vacation for new hires.
401(k) retirement plan with company match, up to 6%.
Disability insurance.
Life insurance and AD&D.
Paid bonding leave.
Health Savings Account.
Tuition reimbursement of up to $5,250 per calendar year.
Employee Assistance Program, including counseling sessions and financial and legal resources.
Employee discounts.
Uncapped commission and monthly bonus opportunity.