Design Expert, Sales - Interior Define

Havenly•Seattle, WA

1d•Onsite

About The Position

Havenly is seeking a sales-driven Design Expert for Interior Define’s Seattle Studio. The role delivers a high-end, personalized customer experience while driving sales growth. The Design Expert consults with customers in person and virtually, guides furniture and design selections, manages the customer journey from initial inquiry through purchase, and follows up after purchase to support customer satisfaction and repeat business. The role also supports room design through spatial planning and mood board creation, builds local customer relationships, and represents the brand in the Seattle community.

Requirements

2–3 years of sales experience, preferably in furniture or interior design.
Experience in the interior design and/or home furnishings industry.
Ability to create and discuss mood boards and floor plans with clients.
Ability to deliver customer experiences that lead to sales conversions.
A record of meeting or exceeding sales targets using a consultative selling approach.
Ability to work collaboratively toward team goals while achieving individual sales success.
Strong organization and efficiency in managing multiple clients and projects.
Proficiency with Canva, interior design floor-planning software, and Google Suite, and comfort adapting to new platforms.
Flexibility and a solutions-focused approach in a fast-paced, startup-like environment.
Interest in interior design and furniture trends and a strong eye for aesthetics.
Availability for standard retail hours, including weekends.
Ability to stand, bend, maneuver in the studio, and lift up to 50 lbs. and handle furniture items as needed.

Nice To Haves

Experience with 2D and 3D design software.
CRM experience.

Responsibilities

Meet and exceed monthly sales quotas through exceptional customer service and product knowledge.
Consult with clients in-store and virtually on furniture selections and design choices tailored to their needs.
Manage the full customer journey, from initial inquiry through purchase execution.
Identify opportunities to increase sales and improve the customer experience within the studio.
Develop expertise in product offerings and design services and guide clients through purchasing decisions.
Help clients complete room designs, including checking the size and fit of selected furniture and creating mood boards and floor plans.
Maintain proactive, timely post-purchase communication to support client satisfaction and encourage repeat business.
Represent the brand and cultivate local customer relationships and community presence in Seattle.
Assist clients and arrange product displays in the studio.