Interior Design Sales Manager
About The Position
Ethan Allen’s Interior Design Sales Manager is responsible for managing, developing, training, and motivating the design team while maintaining customer contact and achieving sales goals. The manager coaches associates to strengthen the professionalism of design services, helps designers develop business plans to expand market reach and revenue, and partners with team members to oversee design projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction. The manager holds the team accountable for meeting its goals. The position oversees the design center’s operations, sales growth, business development, team performance, policy compliance, training, and inventory reconciliation. It includes developing local community visibility and business relationships, reviewing monthly P&L statements with market leaders, and contributing strategies and suggestions that support business growth. The role requires practical residential interior design experience, sales and supervisory experience, and the ability to lead a team and review design projects using technical and creative skills in color and space planning. The manager must be able to work evenings, weekends, and holidays and hold a valid driver’s license, unless an acceptable alternate transportation arrangement is established.
Requirements
- Bachelor’s degree or equivalent and at least five years of experience; or a high school diploma or equivalent and at least ten years of progressive relevant work experience; or a combination of both.
- Practical residential interior design experience.
- Proven sales background in residential interior design.
- Broad knowledge of interior design and effective sales techniques.
- Supervisory experience.
- Strong communication and organizational skills, with an entrepreneurial attitude and approach.
- Ability to lead a team and manage the design process, including reviewing design projects and providing feedback using technical and creative skills in color and space planning.
- Demonstrated ability to practice residential interior design.
- Ability to train and coach associates in design, product knowledge, sales performance, and customer service.
- Ability to work holidays, evenings, and weekends.
- Valid driver’s license, except where the company accepts an alternate transportation arrangement available during all business hours that enables the employee to perform the job’s duties.
Responsibilities
- Manage the design center and develop, train, motivate, and coach its design team.
- Maintain customer contact and achieve sales goals and benchmarks.
- Coach associates to improve the professionalism of design services and help designers develop business plans to expand market reach and revenue.
- Partner with associates to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness, and customer satisfaction.
- Hold the team accountable for achieving goals and complying with company policies and procedures.
- Drive new business and sales through grassroots marketing, local business partnerships, Trade business development including PPP, and digital channels such as social media, blogs, and online forums.
- Perform functions necessary to develop written business plans.
- Review P&L statements monthly with the Market Design Leader and Market Operations Leader.
- Develop and participate in community programs to increase Ethan Allen’s local exposure and awareness.
- Complete performance appraisals in accordance with company policy.
- Ensure adherence to company policies, including the Code of Conduct and policies concerning harassment, discrimination, and retaliation.
- Guide and assist key personnel to support sales growth, financial integrity, and protection of company assets.
- Provide design center training and participate in company-sponsored training sessions.
- Set monthly and quarterly goals with all designers in the design center.
- Contribute ideas and suggestions for policy changes that affect design center growth.
- Participate in and ensure proper reconciliation of inventories.
- Propose strategies that support business growth and improvement.
- Perform other duties as required.
Benefits
- 401(k) plan with employer contributions
- Medical plans with prescription drug coverage
- Health Savings Account with employer contributions
- Dental plan
- Vision plan
- Basic group term life and accidental death and dismemberment insurance
- Supplemental group term life and accidental death and dismemberment insurance
- Dependent group term life insurance
- Short- and long-term disability
- Business travel accident life insurance
- Flexible spending accounts for health care and dependent care
- Commuter savings plans for public transit and parking
- Voluntary whole life insurance
- Voluntary critical care insurance
- Voluntary accident insurance
- Employee assistance program
- Monthly incentive compensation for eligible design leadership roles, based on sales growth from prior periods
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What This Job Offers
Job Type
Full-time
Career Level
Manager
