Interior Design Sales Manager

Ethan Allen•Annapolis, MD

About The Position

The Interior Design Sales Manager is primarily responsible for managing, developing, training, and motivating the design team while maintaining substantial customer contact and achieving sales goals. The role coaches associates to strengthen the professionalism of design services and works with designers on business plans to expand market reach and revenue. It partners with associates to manage design projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction, while holding the team accountable for its goals. The position manages the overall design center, leads the team in accordance with Ethan Allen’s Leadership Principles, and drives sales growth through coaching, grassroots marketing, community engagement, and digital channels. It also oversees business and operational practices, including reviewing monthly P&L statements with market leaders, performance appraisals, policy compliance, training, goal setting, inventory reconciliation, and protection of company assets. The manager contributes ideas and strategies to support business growth and performs other duties as required. The role requires a proven residential interior design sales background, broad knowledge of interior design and sales techniques, and supervisory experience. The manager must be able to lead the design process and review design projects using technical and creative skills in color and space planning. A valid driver’s license is required except in limited circumstances where an acceptable alternative means of transportation is established. The starting base salary is $75,000–$85,000, depending on experience. Monthly incentive compensation may also be earned based on sales growth from prior periods. Benefits offered include retirement, medical, dental, vision, insurance, disability, flexible spending, commuter savings, and employee assistance options; availability varies by full-time or part-time classification.

Requirements

Bachelor’s degree or equivalent with at least five years of experience, or a high school diploma or equivalent with at least ten years of progressive relevant work experience and practical interior design experience, or a combination of both.
Proven sales background in residential interior design.
Broad knowledge of interior design and effective sales techniques.
Supervisory experience.
Entrepreneurial attitude and approach, with strong communication and organizational skills.
Ability to lead a team and manage the design process, including reviewing and providing feedback on design projects using technical and creative skills in color and space planning.
Demonstrated ability to practice residential interior design.
Ability to train and coach associates in design, product knowledge, sales performance, and customer service.
Ability to work holidays, evenings, and weekends.
Valid driver’s license, except in limited circumstances where an acceptable alternative means of transportation is established.

Responsibilities

Manage the overall design center and develop, train, motivate, and coach the design team.
Maintain customer contact and achieve established sales goals and benchmarks.
Coach associates to improve the professionalism of design services and develop business plans to increase market reach and revenue.
Partner with associates to manage design projects, customer contacts and relationships, sales volume, consultant effectiveness, and customer satisfaction.
Hold the design team accountable for sales goals, benchmarks, and compliance.
Drive new business through grassroots marketing, local business partnerships, development of the Trade business including PPP, and social media and other digital channels.
Perform functions necessary for the development of written business.
Review monthly P&L statements with the Market Design Leader and Market Operations Leader.
Develop and participate in local community programs to increase Ethan Allen’s exposure and awareness.
Complete performance appraisals in accordance with company policy.
Ensure adherence to company policies, including policies concerning conduct, harassment, discrimination, and retaliation.
Guide key personnel to support sales growth, financial integrity, and protection of company assets.
Implement company policies and procedures and monitor compliance.
Provide design center training and participate in corporately sponsored training sessions.
Set monthly and quarterly goals with all designers in the design center.
Contribute ideas and suggestions for policy changes and improvements that affect design center growth.
Participate in and ensure proper reconciliation of inventories.
Propose strategies to support business growth and improvement.
Perform other duties as required.